Returns & Exchanges at Herzog Jewelers
We want you to treasure your purchase forever, which is why we offer a 30-day return policy for a full refund or exchange on all unworn items in their original condition. Please note that custom-designed pieces and engraved jewelry are considered final sale and cannot be returned.
Initiate Your Request
Contact our concierge team via email or through our online portal to obtain a Return Merchandise Authorization (RMA) number and a prepaid shipping label.
Secure Your Jewelry
Place your item in its original Herzog Jewelers presentation box and secure it inside a sturdy shipping carton with all original certificates and documentation.
Ship with Insurance
Affix the provided prepaid label to your package and drop it off at any authorized shipping location; our labels include full insurance for your peace of mind.
Quality Inspection & Refund
Once our gemologists verify the item's condition, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing